Terms & Conditions

Terms and Conditions

Effective Date: 25 October 2026

Welcome to KARVS, a brand operated by Kanpur Leather Hub. These Terms and Conditions govern your access to and use of our website and the purchase of products offered through it.

Throughout these Terms and Conditions, the terms “Kanpur Leather Hub,” “KARVS,” “Company,” “we,” “us,” and “our” refer to Kanpur Leather Hub and its brand KARVS. The terms “you,” “your,” and “customer” refer to anyone accessing our website or purchasing our products.

By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website and services. We reserve the right to update these terms from time to time, and any changes will be published on this page.

1. Account Registration

  1. If you create an account on our website, you must provide accurate, complete, and up-to-date information.

  2. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

  3. If we reasonably believe that the information provided is false, inaccurate, misleading, fraudulent, or otherwise suspicious, we reserve the right to suspend or restrict your account.

  4. We may suspend or terminate accounts that violate these Terms and Conditions, applicable laws, or our other website policies, subject to applicable law.

  5. You must notify us promptly if you suspect unauthorized access to your account.

2. Products and Product Information

  1. KARVS offers leather goods and related products. We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, and other specifications are accurate.

  2. Product photographs are for illustrative purposes. Actual product colours and appearance may vary slightly depending on lighting, photography, display settings, and the characteristics of the materials used.

  3. As leather is a natural material, variations in grain, texture, colour, markings, and finish may occur. Such natural variations are not necessarily defects.

  4. We strive to display accurate product prices and descriptions. If a material pricing or listing error occurs, we will contact affected customers and explain the available options, subject to applicable law.

  5. Product prices and availability may change without prior notice. Such changes will not alter the agreed price of an order that has already been accepted, except where a correction or adjustment is permitted by law and communicated to the customer.

  6. We reserve the right to discontinue products, limit quantities, or correct errors in product listings.

3. Pricing and Payment

  1. All prices are displayed in the currency specified on our website and include applicable taxes where stated.

  2. Any applicable shipping charges, additional fees, or other charges will be displayed during checkout before you complete your purchase.

  3. We accept the payment methods made available on our website at the time of purchase, which may include online payments, payment gateways, and Cash on Delivery (COD), where available.

  4. Online payments are processed through the relevant payment service provider and are subject to its terms and conditions.

  5. You must ensure that the payment details provided are valid and that you are authorized to use the selected payment method.

  6. If a payment fails, is declined, or remains unconfirmed, we may delay processing or cancel the order after providing any notice required by applicable law.

  7. Refunds for eligible cancellations, returns, or other approved cases will be processed in accordance with our applicable policies and the requirements of law.

4. Orders and Order Acceptance

  1. Placing an order constitutes an offer to purchase the selected products under these Terms and Conditions.

  2. An automated order confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

  3. Order acceptance will be communicated through an appropriate confirmation or dispatch notification.

  4. We reserve the right to cancel or refuse an order where there are legitimate reasons, including product unavailability, suspected fraud, payment issues, incorrect pricing, or delivery restrictions, subject to applicable law.

  5. If an order is cancelled after payment has been received, any refund due will be processed using the applicable refund procedure.

  6. You must provide a valid mobile number, email address, and complete shipping address when placing an order.

  7. Please review your order details carefully before completing checkout. Contact us as soon as possible if you need to report an error or request a change. Changes cannot be guaranteed once an order has been processed or dispatched.

5. Shipping and Delivery

  1. We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during the ordering process.

  2. Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

  3. Products will be shipped to the address provided by you during checkout.

  4. You are responsible for ensuring that your shipping address and contact details are accurate and complete.

  5. We may share the information necessary to fulfil your order, including your name, shipping address, and contact number, with our courier and logistics partners.

  6. If delivery fails because the address is incorrect, the recipient is unavailable, or the shipment is refused, additional delivery charges or other applicable consequences may arise, subject to our shipping and refund policies and applicable law.

  7. If your order has not arrived within the estimated delivery period, please contact us with your order details so that we can investigate the issue.

  8. If you receive a damaged, incorrect, incomplete, or defective product, please notify us promptly and provide your order number and supporting photographs or other evidence where reasonably requested.

  9. Delivery to an address designated by you will be treated as completed when delivery is confirmed in accordance with the applicable delivery records. This does not exclude any rights or remedies available to you under applicable consumer protection laws.

6. Returns, Replacements, and Refunds

  1. Returns, replacements, and refunds are subject to our published Return and Refund Policy.

  2. Eligibility may depend on the condition of the product, the reason for the return, the time elapsed since delivery, and the terms of the applicable policy.

  3. Products approved for return must generally be unused and returned with their original packaging, tags, accessories, and invoice, where applicable.

  4. If a product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, we will assess the issue and provide the appropriate resolution.

  5. Any applicable return shipping charges and replacement shipping arrangements will be communicated in accordance with our Return and Refund Policy.

  6. Refunds, where approved, will be processed within the applicable timeframe. The time taken for the amount to appear in your account may depend on your bank or payment provider.

  7. Nothing in these terms limits any mandatory consumer rights available under applicable Indian law.

7. Product Use and Commercial Purchases

  1. Products purchased through our website are intended for personal use unless a commercial or wholesale arrangement has been expressly agreed upon.

  2. Customers interested in bulk orders, wholesale purchases, resale, or business-to-business transactions should contact us to discuss applicable terms.

  3. You agree not to use our products or website for unlawful purposes or in violation of any applicable law.

8. Product Measurements and Material Characteristics

  1. Product dimensions, weight, and other specifications are provided for customer convenience and may be approximate.

  2. Leather products may vary in weight, thickness, grain, texture, and appearance because of the natural characteristics of leather and the manufacturing process.

  3. Measurements are generally provided in the units specified on the relevant product page. Where measurements are stated in inches, the standard conversions are:

    • 1 inch = 2.54 centimetres

    • 1 inch = 25.4 millimetres

    • 1 inch = 0.0254 metres

  4. Customers should review the product specifications before purchasing, particularly where size, capacity, or dimensions are important to the intended use.

9. Manufacturing and Country of Origin

  1. Product manufacturing and country-of-origin information will be provided where applicable and as required by law.

  2. Handmade or handcrafted products may exhibit minor variations that reflect the manufacturing process.

  3. Manufacturing, packaging, and other product details will be communicated where applicable.

  4. We will disclose relevant information about third-party manufacturing, sourcing, or imported products where required by law.

  5. Any statement regarding a product being made in India, handcrafted, or manufactured using a particular material will be based on the relevant product's actual specifications and sourcing information.

10. Privacy and Personal Information

  1. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.

  2. Information such as your name, email address, mobile number, billing address, shipping address, and order details may be used to process orders, provide customer support, communicate delivery updates, prevent fraud, and fulfil legal obligations.

  3. Necessary information may be shared with payment processors, courier companies, technology providers, and other service partners involved in operating our business, subject to applicable law and our Privacy Policy.

  4. We take reasonable measures to protect customer information. However, no online system can be guaranteed to be completely secure.

  5. Please review our Privacy Policy for further details about the collection, use, storage, and protection of personal information.

11. Intellectual Property Rights

  1. All website content, including text, product photographs, graphics, logos, brand names, designs, illustrations, videos, and other materials, is owned by or licensed to Kanpur Leather Hub or KARVS, unless otherwise stated.

  2. You may access and use our website for personal, lawful, and non-commercial purposes.

  3. You may not reproduce, copy, distribute, modify, publish, commercially exploit, or otherwise use our intellectual property without our prior written permission, except where permitted by law.

  4. The KARVS name, logos, branding, and associated materials may not be used in a way that suggests an unauthorized association with our business.

  5. We reserve the right to take appropriate legal action against unauthorized use of our intellectual property.

12. Acceptable Website Use

When using our website, you agree not to:

  1. Interfere with the website's operation, security, or functionality.

  2. Attempt to gain unauthorized access to our systems, servers, accounts, or databases.

  3. Use automated tools to extract website content or data in violation of applicable law or our permitted usage rules.

  4. Upload malicious software or engage in activities that may damage or disrupt our website.

  5. Impersonate another person or provide fraudulent information.

  6. Misuse another person's personal information or violate their privacy.

  7. Use our website for fraudulent, unlawful, abusive, or misleading activities.

  8. Post content that infringes intellectual property rights or violates applicable law.

We may restrict or suspend access where reasonably necessary to protect our customers, website, business, or legal interests.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, delivery services, or other external platforms. These services are governed by their respective terms and privacy policies. We are not responsible for the content, policies, security, or operations of third-party websites to the extent permitted by applicable law.

14. Limitation of Liability

  1. We make reasonable efforts to maintain accurate product information and reliable website functionality. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without delays.

  2. To the extent permitted by applicable law, Kanpur Leather Hub and KARVS shall not be liable for indirect or consequential losses arising from website interruptions or the use of our website.

  3. We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, network failures, or third-party service interruptions.

  4. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer rights or remedies.

  5. Information and services on our website are provided subject to these terms and applicable law. We do not exclude warranties or protections that cannot lawfully be excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, and reasonable costs arising directly from your unlawful use of the website, your material breach of these Terms and Conditions, or your infringement of another party's intellectual property rights. Nothing in this clause removes any rights or obligations that cannot legally be waived or transferred.

16. Suspension and Termination

  1. We may suspend or restrict access to our website or services where reasonably necessary due to unlawful activity, fraud, security risks, or a material violation of these terms.

  2. We may discontinue or modify website features or services, subject to applicable law and any obligations relating to existing orders.

  3. Termination of website access does not remove payment obligations for valid orders already placed, nor does it affect any rights or remedies available under applicable law.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable law and the jurisdiction of consumer commissions or other forums that may lawfully hear a dispute, disputes arising in connection with these terms shall be submitted to the competent courts in Kanpur, Uttar Pradesh.

18. Changes to These Terms

We may revise these Terms and Conditions to reflect changes in our business practices, website functionality, legal requirements, or services. Updated terms will be published on this page with a revised effective date where appropriate.

Your continued use of the website after an update will be subject to the revised terms to the extent permitted by applicable law.

19. Contact Us

If you have questions about these Terms and Conditions, require assistance with an order, or wish to submit a complaint, please contact us:

Company Name: Kanpur Leather Hub
Brand Name: KARVS
Address: 119 Rajeev Vihar, Naubasta, Kanpur Nagar, Uttar Pradesh – 208021, India
Mobile: +91 8917058655
Email: contact@kanpurleatherhub.com

We will make reasonable efforts to respond to your queries and resolve customer concerns in a timely manner.