Return & Refunds

Refund, Returns and Exchange Policy

Brand: KARVS
Company: Kanpur Leather Hub
Effective Date: 25 October 2026

At KARVS, operated by Kanpur Leather Hub, we aim to provide quality leather products and a satisfactory shopping experience. This Refund, Returns and Exchange Policy explains the conditions under which eligible products may be returned, exchanged, or refunded when purchased through our website.

Please read this policy carefully before placing an order.

1. Return Eligibility

  1. Customers may request a return within 15 days of delivery, subject to the eligibility conditions outlined in this policy.

  2. To qualify for a standard return, the product must be unused, in its original condition, and returned with its original packaging, tags, accessories, and invoice, where applicable.

  3. Personalized, customized, bespoke, and made-to-order products are generally not eligible for returns due to a change of mind once production has commenced, except where the product is defective, incorrectly supplied, not as agreed, or a return or remedy is otherwise required under applicable law.

  4. Products showing damage caused by misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a standard return or free replacement.

  5. Requests made after the 15-day return period may not qualify under our standard return policy. This does not affect any rights or remedies available under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

  1. If you receive a damaged, broken, defective, or incorrect product, please contact us within 24 hours of delivery so that we can investigate the issue promptly.

  2. Please provide your order number, a description of the issue, clear photographs of the product and packaging, and an unboxing video where available.

  3. An unboxing video is helpful evidence for investigating transit damage or missing items, but the absence of a video alone will not automatically eliminate any rights you may have under applicable law.

  4. We will assess the reported issue and, where appropriate, arrange a replacement, repair, refund, or another suitable resolution in accordance with our policy and applicable law.

  5. Damage reported after 24 hours may require additional verification. The reporting period does not automatically establish that the customer caused the damage.

Products damaged through customer misuse or improper assembly may not qualify for a free return or replacement unless the issue is attributable to a product defect or another remedy is required by law.

3. Natural Variations in Leather and Handcrafted Products

KARVS offers leather goods that may display natural variations in material and handcrafted finishing. Because leather is a natural material, slight differences in colour, grain, texture, thickness, stitching, and finish may occur between individual products.

The following variations may occur within reasonable manufacturing tolerances:

  • Minor colour differences caused by natural leather characteristics, dye absorption, lighting, and screen settings.

  • Variations in leather grain, texture, and surface markings.

  • Minor differences in stitching or thread shade.

  • Small variations in cuts, dimensions, fittings, buckles, or finishing, provided the product remains consistent with its material specifications and essential advertised features.

We make reasonable efforts to maintain consistent product quality and ensure that our photographs and descriptions accurately represent the products.

Minor natural variations that are consistent with the product description and agreed specifications will not ordinarily be treated as manufacturing defects. However, a significant discrepancy, a missing advertised feature, or a failure to meet the agreed specifications will be assessed appropriately.

4. Customized and Made-to-Order Products

Products made according to individual customer requirements, including custom dimensions, personalized details, or specially requested colour shades, require additional production work.

  1. Customers should carefully review and confirm all customization details before placing an order.

  2. Once production has commenced, customization orders are generally not cancellable or returnable solely because the customer changes their mind.

  3. If a customized product is defective, materially different from the confirmed specifications, or incorrectly manufactured, please contact us for an assessment.

  4. Nothing in this section excludes any refund, replacement, or other remedy required by applicable law.

Where a specific technical colour reference, sample, or measurement standard is important, customers should provide and confirm it with us in writing before production begins.

5. Assembly-Required Products

Certain products, where offered, may require customer assembly. Assembly instructions should be followed carefully.

  1. Customers should review the product description and assembly instructions before purchasing an assembly-required product.

  2. Damage caused by incorrect assembly, improper tools, or failure to follow the instructions may not qualify for a free replacement or return.

  3. If a product has missing components, manufacturing defects, or assembly issues caused by defective parts, please contact us with photographs and your order details.

  4. Each case will be assessed according to the product specifications, our policy, and applicable consumer protection laws.

6. Return Shipping Charges

  1. For approved returns due to a change of mind, where such returns are permitted under our policy, the customer will generally be responsible for the return shipping charges.

  2. If the product is confirmed to be defective, damaged during transit, incorrect, or otherwise eligible for a remedy due to our error, we will communicate the appropriate return or replacement shipping arrangements.

  3. Original shipping charges are generally non-refundable for change-of-mind returns, except where a refund is required by applicable law or the original shipping charge relates to an eligible product issue.

  4. Please obtain return authorization from our customer support team before shipping a product back to us.

Customers should pack returned products securely to prevent additional damage during transit.

7. How to Request a Return or Refund

To initiate a return, replacement, or refund request:

  1. Contact us using the email address or phone number provided below.

  2. Share your order number, purchase details, reason for the request, and supporting photographs or other relevant information.

  3. Wait for our team to review the request and provide return instructions, if applicable.

  4. Pack the product securely with its original packaging, tags, accessories, and invoice where applicable.

  5. Ship the product to the return address communicated by our team after approval.

Please do not dispatch a return without contacting us first, as this helps us identify your order and process the request efficiently.

8. Refund Processing

  1. Once we receive the returned product, we will inspect it to determine whether it meets the applicable return conditions.

  2. We will notify you of the outcome of the inspection through email, telephone, or another available communication channel.

  3. If the refund is approved, it will generally be processed to the original payment method or through another lawful refund method agreed upon where necessary.

  4. We aim to initiate approved refunds within 5–7 business days after approval. The time taken for the funds to appear in your account may depend on the bank, payment gateway, or payment provider.

  5. For Cash on Delivery orders, we may request appropriate bank or payment details to complete an approved refund securely.

  6. If additional verification is required, we will inform you of the reason for the delay.

  7. Nothing in this section limits any refund timelines or remedies mandated by applicable law.

9. Exchanges and Replacements

We may offer exchanges or replacements for products that are confirmed to be defective, damaged, incorrectly supplied, or otherwise eligible under this policy.

  1. Exchanges are subject to product availability.

  2. If the same product is unavailable, we will communicate the available options, which may include an alternative product or a refund, as appropriate.

  3. The product must be returned in accordance with the instructions provided by our team, unless a different arrangement is agreed upon.

  4. Additional shipping charges, if any, will be communicated before proceeding and handled in accordance with this policy and applicable law.

To request an exchange or replacement, contact us with your order number and details of the issue.

10. Order Cancellation Policy

  1. If you wish to cancel an order, please contact us as soon as possible with your order number.

  2. Orders that have not yet been processed or dispatched may generally be cancelled, subject to the order's status and applicable law.

  3. If payment has already been received and the cancellation is approved, the eligible refund will be processed using the applicable refund procedure.

  4. Once an order has been dispatched, cancellation may no longer be possible. In such cases, the standard return policy may apply where the product is eligible.

  5. Customized or made-to-order products may not be cancellable once production has commenced, except where required by applicable law or agreed otherwise in writing.

  6. We reserve the right to cancel an order due to legitimate operational reasons, product unavailability, pricing errors, payment issues, or suspected fraudulent activity. If payment has been received for a cancelled order, any refund due will be processed in accordance with applicable law.

11. Return Shipping Address

Please contact our customer support team before sending a return. We will confirm the applicable return address and shipping instructions for your order.

Company: Kanpur Leather Hub
Brand: KARVS
Address: 119 Rajeev Vihar, Naubasta, Kanpur Nagar, Uttar Pradesh – 208021, India

Please do not send products to an address that has not been confirmed by our team.

12. Policy Exceptions and Consumer Rights

This policy is intended to explain our standard return, refund, exchange, and cancellation procedures. It does not exclude or restrict any mandatory rights or remedies available to customers under applicable Indian consumer protection laws.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. Contact Us

For questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Company Name: Kanpur Leather Hub
Brand Name: KARVS
Mobile: +91 8917058655
Email: contact@kanpurleatherhub.com
Address: 119 Rajeev Vihar, Naubasta, Kanpur Nagar, Uttar Pradesh – 208021, India

Please include your order number in all order-related communications so that we can assist you more efficiently.