Shipping Policy

Company Name: Kanpur Leather Hub
Brand Name: KARVS
Effective Date: 25 October 2026

At KARVS, operated by Kanpur Leather Hub, we aim to provide a smooth, reliable, and hassle-free shopping experience. We take care to package our leather goods securely and work with delivery partners to ensure that orders reach customers in good condition.

This Shipping Policy explains our order processing procedures, estimated delivery timelines, shipping charges, and other delivery-related terms.

1. Order Processing and Dispatch

Orders are generally processed within 12–24 hours on working days, subject to product availability and successful payment confirmation.
Certain leather goods may be handcrafted, made to order, or undergoing production at the time of purchase. Such products may require additional preparation time before dispatch.
If a product is not immediately available in stock, dispatch may take longer than the standard processing period. Where applicable, we will communicate the expected timeline to the customer.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
Once an order has been dispatched, it cannot ordinarily be cancelled through our standard cancellation process. If you receive a damaged, defective, or incorrect product, you may contact us under our Return, Refund and Exchange Policy.
Dispatch confirmation and tracking details will be shared where available.

2. Domestic Shipping and Delivery Timelines

We aim to deliver orders within the estimated timelines below, calculated from dispatch unless otherwise specified.

Shipping Method	Estimated Delivery Time
Free Shipping	4–7 working days
Express Shipping	3–5 working days
Priority Express	2–3 working days, subject to service availability

These timelines are estimates and are not guaranteed delivery dates.

Priority Express shipping may be available only for selected metropolitan cities, including Delhi, Mumbai, Chennai, and Kolkata, subject to courier coverage and checkout availability.

Priority Express may not be available for bulky or heavy orders, including orders containing more than three bags or two butterfly chairs, where applicable courier weight limits or shipping costs prevent the service from being offered.

The shipping methods and charges available for your order will be displayed during checkout.

3. Shipping Charges and Cash on Delivery

Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Free shipping may be offered on eligible prepaid orders, as specified on our website or during checkout.
Cash on Delivery (COD) may be available for selected products, locations, and order values.
Any COD handling fee will be displayed during checkout before you confirm your purchase.
Shipping and COD charges may vary depending on the product, shipment weight, destination, and courier service.
If an order contains multiple products, the total applicable charges will be calculated and displayed at checkout.

Please review the final order summary carefully before placing your order.

4. Dispatch Cut-Off Time for Paid Shipping

For orders using paid shipping services, the standard dispatch cut-off time is 2:00 PM on working days.

Orders placed before 2:00 PM may be processed for dispatch on the same working day, subject to product availability and order verification.
Orders placed after 2:00 PM will generally be processed for dispatch on the next working day.
Made-to-order, handcrafted, or temporarily unavailable products may require additional processing time regardless of the order placement time.

Meeting the cut-off time does not guarantee same-day dispatch or delivery.

5. Made-to-Order and Handcrafted Leather Goods

KARVS offers leather goods that may be handcrafted or produced according to demand. Some products may not be available for immediate dispatch because manufacturing or finishing work is still in progress.

Made-to-order products may require additional production time before dispatch.
The estimated delivery period for such products may begin after the product is ready and dispatched.
If additional production time is expected to materially affect delivery, we will communicate the revised estimate where reasonably possible.
Natural leather characteristics and handcrafted production processes may result in minor variations in colour, texture, grain, and finish.
Customers should review the relevant product description for any specific production or availability information.

We aim to provide quality products while maintaining realistic delivery expectations.

6. International Shipping

International shipping may be available to selected countries and destinations, subject to courier coverage, product eligibility, and applicable restrictions.

International delivery timelines will depend on the destination country, courier service, customs clearance, and local delivery arrangements.
Where available, estimated international delivery times and charges will be displayed at checkout or communicated before order confirmation.
International shipments may be delayed by customs inspections, incomplete documentation, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Some products or destinations may be excluded from international shipping because of courier restrictions or applicable laws.
International delivery timelines are estimates and are not guaranteed.

Please contact us before placing an international order if you need confirmation of delivery availability to your location.

7. Customs Duties, Import Taxes, and Other Charges

For international orders, the destination country may impose customs duties, import taxes, sales taxes, handling fees, or other charges.

Unless explicitly stated otherwise during checkout, the customer is responsible for applicable import duties, customs charges, and destination-country taxes that are not included in the order total.
These charges vary depending on the destination country, product classification, shipment value, and applicable customs regulations.
Customers should check with their local customs authorities before placing an order if they are unsure about potential charges.
Customs authorities may hold shipments for inspection or request additional documentation, which can affect delivery timelines.
Customers placing bulk or high-value international orders should verify the applicable import requirements and thresholds before purchasing.

KARVS cannot guarantee that an international shipment will be exempt from customs duties or taxes. Any applicable obligations will be handled in accordance with the laws and regulations governing the shipment.

8. Tracking Your Order

Where tracking is available, we will provide the tracking details through email, SMS, or another available communication channel after dispatch.

Customers can use the tracking information to monitor shipment progress.

Please allow reasonable time for tracking information to become active after dispatch. If tracking details are unavailable or the shipment appears to be delayed, contact our customer support team with your order number.

9. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timelines. However, delays may occur because of:

Courier or logistics partner disruptions.
Weather conditions, natural disasters, or other unforeseen events.
Public holidays or peak shopping periods.
Customs inspections or clearance procedures.
Incorrect or incomplete delivery information.
Additional production time for made-to-order products.
Other circumstances beyond our reasonable control.

If your order is delayed, we will make reasonable efforts to assist you and obtain an update from the relevant delivery partner.

A delivery delay does not automatically qualify for a refund of shipping charges. However, any cancellation, refund, or other remedy required under applicable law will remain available.

10. Incorrect Address, Failed Delivery, or Refused Shipments

Customers are responsible for providing a complete and accurate delivery address, mobile number, and other required details during checkout.
Please contact us promptly if you identify an error in your shipping details. Address changes cannot be guaranteed once an order has been processed or dispatched.
Delivery may fail if the recipient is unavailable, the address is incorrect, access is restricted, or the shipment is refused.
If a shipment is returned to us because of incorrect details, repeated failed delivery attempts, or refusal, we will contact the customer to determine the appropriate next steps.
Any additional shipping charges or refund adjustments will be communicated to the customer and handled in accordance with our applicable policies and consumer protection laws.

11. Damaged, Defective, or Incorrect Deliveries

Please inspect your order promptly after delivery.

If you receive a damaged, defective, broken, incomplete, or incorrect product:

Contact us as soon as possible, preferably within 24 hours of delivery.
Provide your order number and a clear description of the issue.
Share photographs of the product and packaging, along with an unboxing video where available.
Our team will review the request and provide instructions for a return, replacement, refund, or other appropriate resolution, depending on the circumstances.

The 24-hour reporting request helps us investigate delivery issues promptly and does not override any mandatory rights or remedies available under applicable law.

Please refer to our Return, Refund and Exchange Policy for the complete eligibility conditions and process.

12. Contact Us

For questions about shipping charges, order processing, tracking, delivery estimates, or delayed shipments, please contact us:

Company Name: Kanpur Leather Hub
Brand Name: KARVS
Address: 119 Rajeev Vihar, Naubasta, Kanpur Nagar, Uttar Pradesh – 208021, India
Mobile: +91 8917058655
Email: contact@kanpurleatherhub.com

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.